Leadership Teamwork Customer Service Listening Sales Accelerated Leadership workshops are all about COMMUNICATION skills. Whether your role is defined as manager, supervisor, salesperson, engineer, technician, customer service, or simply team member, your ability to motivate others to want to cooperate depends upon your personal communication skills. We use the international award-winning courses of The PAR Group of Atlanta, facilitating PAR workshops primarily in the Gulf South. Workshops include:
At the heart of PAR training is RESPECT. When respect is tangibly demonstrated during interactions, the listener is more apt to return respect, communicate more openly, listen more attentively, and willingly cooperate. All PAR workshops incorporate teaching, application, and coached practice in all or part of the following skillset: How to start a business conversation with RESPECT that gains immediate interest
How to listen and accurately read any point of view and willingness level
How to respond respectfully to build rapport and trust, even when the other person is negative
How to ask questions so others give you the information you need to tailor solutions
How to connect and reason with people on their level
How to lead the conversation to higher levels of positive involvement
How to respectfully handle objections, harsh reactions, and other resistance
How to bring committed closure
PAR has uniquely identified the "what to's" and "how to's" of successful business interactions that lead to solid working relationships. They have crafted a brilliant training methodology to teach, make application, and coach participants to higher skill levels using customer-specific business situations for in-depth practice during sessions.
The PAR Group The PAR Group is a leading international provider of communication skills training programs. Since 1980, PAR has experienced long term success with leading companies such as Coca-Cola, Hewlett-Packard, IBM, Delta Airlines, Southern Company, and many others. PAR has received over 20 international awards of excellence in the training industry. (visit PAR at www.thepargroup.com) Client Comments: Conrad Shipyards - "The best training I have been involved with. Mike's personal living the model and his spirit added much more to the course than I can express." Cecil Hernandez, CFO Exxon Mobil - "Very valuable. A tool for a lifetime. As a result, I feel I will sincerely care about other people's concerns and 'where they are at'." Larry Carbo, Maintenance Supervisor Iberia Medical Center - "The most intense seminar I have ever attended, and definitely the one I walk away from with the most practical, valuable experience." Mary Taylor, Education Director J. Ray McDermott - "The most usable training and skills I have seen." Glenn Earles, Project Manager Schlumberger Wireline - "Focused, organized, practical, and useful . . .with a refreshing focus on skill practice." Mike Sturm, Field Service Manager Central Louisiana Electric (CLECO) - "This is the beginning of making Mike Clark a better leader through improved communication with the people I contact." Mike Clark, Field Manager Transocean SedcoForex "This is something that I really needed . . .best class I have ever attended." Chuck Brokaw,
Offshore Maintenance Supervisor Tidewater Marine - "Radical change from dictating and pushing to having people willingly come along." Richard
Lippincott, Safety & Environmental
Public Sessions (Multi-Company)
Trainer: Mike Williams, founder
August 5-6 New Iberia, LA Comfort Suites Sept. 9-10 Lafayette, LA Best Suites Oct. 7-8 New Iberia, LA Comfort Suites Nov. 4-5 Lafayette, LA Best Suites Dec. 2-3 New Iberia, LA Comfort Suites
Client Sessions
For more information, contact Mike Williams at: |